Tampa General Hospital's Values, Standards and Service Behaviors

Our values are the foundation for everything we do. Values can be defined as what we believe is important. These values are supported by the standards and service behaviors established for each one. There are also tools (new and old) we use to help us live these values. These values, standards and service behaviors will lead to improvements in outcomes including: quality, safety, patient satisfaction, and employee engagement.

OUR SHARED PURPOSE WE HEAL. WE TEACH. WE INNOVATE. CARE FOR EVERYONE. EVERY DAY.
VALUES	INTEGRITY	COMPASSION	ACCOUNTABILITY	EXCELLENCE	COURAGE
VALUES	Doing the right thing because it’s the right thing to do.	Treating all with dignity and respect	Taking responsibility for the people and resources entrusted to our care	Striving to produce the best outcomes	Being an agent of change and operating with a high degree of transparency even in the face of challenges
STANDARDS	We build trust and reduce fear through ethical, honest and transparent interactions.	We show genuine kindness to those we serve and to each other.	We serve the community by providing exceptional care in a responsible manner.	We strive to produce high quality results in a professional manner using evidence-based practices.	We look for opportunities to challenge the status quo in a respectful way.
SERVICE BEHAVIORS	I protect the privacy of patients and all other confidential information.	I provide a warm, culturally appropriate welcome to everyone.	I contribute to a welcoming environment by refraining from the use or display of personal property in public locations.	I keep patients safe through proper hand hygiene and adherence to all patient safety practices.	I use my voice to advocate for positive change and am open to receiving feedback.
	I report concerns and errors in a timely manner.	I explain all aspects of an encounter, including length of time, delays, and timely updates.	I value diversity and treat all with dignity, courtesy and respect.	I maintain a safe, quiet and clean environment.	I share my vulnerabilities and ask for help when I need it.
	I listen first so that I can provide timely, open and honest communication.	I anticipate the needs of others and meet those needs.	I take ownership for the outcomes resulting from my choices, behaviors and actions.	I represent the organization, coworkers and patients in a positive way.	I am willing to take risks and try new things that are outside of my comfort zone.
	I apologize when things go wrong without making excuses or blaming others.	I show empathy for others by recognizing their current situation, identifying needs and responding with care and compassion.	I take pride in our facilities by keeping them neat and clean.	I complete my work in an accurate and timely manner.	I speak up in a professional way when I see something concerning and encourage dialogue to increase awareness of others’ perspectives.
	I do what I say I will do.	I recognize suffering and actively take steps to provide comfort.	I use all supplies, equipment and facilities in a safe and efficient manner.	I follow all dress code and appearance policies.	I act in alignment with our shared purpose, vision, and values at all times, even when it is difficult.
CORE VALUE: WE PUT PATIENTS FIRST IN ALL THAT WE DO