Tampa General Hospital's Values, Standards and Service Behaviors
OUR SHARED PURPOSEWE HEAL. WE TEACH. WE INNOVATE. CARE FOR EVERYONE. EVERY DAY. |
|||||
VALUES |
INTEGRITY |
COMPASSION |
ACCOUNTABILITY |
EXCELLENCE |
COURAGE |
Doing the right thing because it’s the right thing to do. |
Treating all with dignity and respect |
Taking responsibility for the people and resources entrusted to our care |
Striving to produce the best outcomes |
Being an agent of change and operating with a high degree of transparency even in the face of challenges | |
STANDARDS |
We build trust and reduce fear through ethical, honest and transparent interactions. |
We show genuine kindness to those we serve and to each other. |
We serve the community by providing exceptional care in a responsible manner. |
We strive to produce high quality results in a professional manner using evidence-based practices. |
We look for opportunities to challenge the status quo in a respectful way. |
SERVICE BEHAVIORS |
I protect the privacy of patients and all other confidential information. |
I provide a warm, culturally appropriate welcome to everyone. |
I contribute to a welcoming environment by refraining from the use or display of personal property in public locations. |
I keep patients safe through proper hand hygiene and adherence to all patient safety practices. |
I use my voice to advocate for positive change and am open to receiving feedback. |
I report concerns and errors in a timely manner. |
I explain all aspects of an encounter, including length of time, delays, and timely updates. |
I value diversity and treat all with dignity, courtesy and respect. |
I maintain a safe, quiet and clean environment. |
I share my vulnerabilities and ask for help when I need it. |
|
I listen first so that I can provide timely, open and honest communication. |
I anticipate the needs of others and meet those needs. |
I take ownership for the outcomes resulting from my choices, behaviors and actions. |
I represent the organization, coworkers and patients in a positive way. |
I am willing to take risks and try new things that are outside of my comfort zone. |
|
I apologize when things go wrong without making excuses or blaming others. |
I show empathy for others by recognizing their current situation, identifying needs and responding with care and compassion. |
I take pride in our facilities by keeping them neat and clean. |
I complete my work in an accurate and timely manner. |
I speak up in a professional way when I see something concerning and encourage dialogue to increase awareness of others’ perspectives. | |
I do what I say I will do. |
I recognize suffering and actively take steps to provide comfort. |
I use all supplies, equipment and facilities in a safe and efficient manner. |
I follow all dress code and appearance policies. |
I act in alignment with our shared purpose, vision, and values at all times, even when it is difficult. | |
CORE VALUE: WE PUT PATIENTS FIRST IN ALL THAT WE DO |
TGH CARING from Tampa General Hospital on Vimeo.