Concerns and Complaints

SUBMIT A COMPLAINT

TGH would like to address your concerns. We are committed to ensuring that every individual who comes to us for assistance during their time of need receives the highest level of care in a compassionate and supportive environment. Please email Patient Relations at patientrelations@tgh.org or call 813-844-7249. We will follow up on your matter thoroughly. 

The Patient Relations office is open Monday through Friday from 8:30 a.m. to 6 p.m. We are closed during the holidays and on weekends. If your situation is emergent and you have reached out to us during non-business hours, please call 813-844-7000 and ask for the Nursing Supervisor. If your matter is not emergent, our team will be in touch with you within one business day. 

We can assure you that your concerns will be taken seriously and we will address them in the appropriate manner. 

CORPORATE COMPLIANCE AND PRIVACY (HIPAA)

If you would like to report any concerns related to fraud, waste, or abuse, or if you would like to report a privacy matter, please contact the TGH Corporate Compliance & Privacy Department by calling 813-844-4813 during normal business hours. You may also reach us by email at Compliance@tgh.org or Privacy@tgh.org. Please note that email communication may not be secure. 

While we have every confidence we can resolve your concerns, you have the right to raise concerns outside of the hospital by contacting:  

Agency for Health Care Administration (AHCA)  
2727 Mahan Drive 
Tallahassee, FL 32308 
Phone: 888-419-3456 / 800-955-8771  

The Joint Commission Office of Quality and Patient Safety 
By mail: The Joint Commission 
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181 
Or submit online: www.jointcommission.org; Click on tab at bottom of page to “Report a Safety Concern.” 

When reviewing patient safety or quality of care concerns, The Joint Commission’s goal is to evaluate performance of the organization based on TJC established standards of care; therefore The Joint Commission does not evaluate the appropriateness of specific care of an individual patient; or address billing issues, payment/financial disputes, or legal matters/disputes.