TGH Virtual Health

Providing on-demand telehealth services so you and your loved ones feel better sooner. 

TGH Virtual Health provides on-demand virtual urgent care and virtual behavioral health services so you can get the care you need when you need it. Available 24 hours a day, seven days a week, our virtual urgent care providers can assist you with medical care for non-emergency conditions whether you’re sitting at home, busy at work, or traveling.

You can access this telehealth service developed by Tampa General Hospital and Teladoc on your computer or by downloading an app on your Apple or Android smartphone or tablet. Within minutes, you will be able to speak face to face via live, high-definition video with a provider.

What Conditions are Treated Through Virtual Urgent Care?

Some of the non-emergency conditions that you can seek professional treatment for using TGH Virtual Health include:

  • Common cold
  • Flu
  • Asthma
  • Bronchitis
  • Sore throat
  • Rashes
  • Earaches
  • Eye infections
  • Body aches and pains
  • And many other conditions

How Does Virtual Urgent Care Work?

To schedule a virtual urgent care visit, log in to TGH Virtual Health on your browser or download the app on your mobile device. If you’re a new patient, you will need to set up your profile and complete a brief questionnaire. When ready, request a visit with an on-call provider.

During your virtual urgent care visit, your provider can prescribe any medications that may be needed. The prescription will be sent directly to your pharmacy, where you can pick it up at your convenience. What’s more, your provider will make follow-up care suggestions, so you know the next steps of your treatment.

Best of all, you can use TGH Virtual Health to ask a doctor or provider questions online for just $79 per consultation, making it much more affordable than a trip to a hospital emergency room. All major credit cards are accepted, making payment easy.

For assistance using TGH Virtual Health, e-mail or call customer support at (855) 756-8708.

TGH Virtual Health FAQs

How can I access TGH Virtual Health?

To access TGH Virtual Health, all you need to do is visit to register on your computer or download our convenient app on your tablet or smartphone. After a quick sign-up process, you will find yourself face to face with a provider via a secure audio and video connection.

What types of conditions can be addressed through TGH Virtual Health?

TGH Virtual Health is an ideal option if you are experiencing a non-emergency condition, such as a sinus infection, a sore throat, allergies, flu, asthma, bronchitis, ear aches, pink eye, and more. If you or a loved one is suffering from a life-threatening condition, you should go to a hospital emergency room or call 911.

What are the hours that TGH Virtual Health is available?

Because you can never predict when you will become ill, a TGH Virtual Health provider is available to help you 24 hours a day, 365 days a year. This ensures that you can always receive the treatment you need when you need it.

Are the providers on TGH Virtual Health all TGH providers?

TGH Urgent Care powered by Fast Track providers will be available on the platform 7 days a week from 8 a.m. - 8 p.m. When TGH Urgent Care Powered by Fast Track providers are not available on the platform, Teladoc providers will be available.

Can a TGH Virtual Health provider prescribe me any needed medications?

Yes. Once you have explained your symptoms to one of our providers, they will be able to establish a diagnosis and send any needed prescriptions directly to your pharmacy.

How long does a TGH Virtual Health visit usually take?

The average wait time to see a TGH Virtual Health provider is approximately six minutes and consultations typically last about 10 minutes.

How much does a TGH Virtual Health visit cost?

TGH Virtual Health is much more affordable than a hospital emergency room visit, costing only $79 per consultation.

Will my insurance cover a TGH Virtual Health visit?

Many insurance providers reimburse for telehealth visits. TGH Virtual Health does not submit claims to insurance providers on behalf of patients, but a patient may submit their documentation to their insurance provider after their visit.

How can I contact TGH Virtual Health?

For assistance using TGH Virtual Health, e-mail or call customer support at (855) 756-8708. If you would like to speak with someone about your TGH Virtual Health experience, please email

Get Started with TGH Virtual Health

To get started, log in to TGH Virtual Health on your browser or download the app to your mobile device.

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