At Tampa General Hospital, we believe that delivering world-class care means constantly evolving. That’s why we’ve reimagined our centralized command hub—formerly known as CareComm—into the TGH Care Coordination Center (C3). This state-of-the-art facility is the nerve center of our hospital, where cutting-edge technology, artificial intelligence, and clinical expertise converge to optimize patient care across our entire system.
A Smarter, More Connected Hospital
TGH Care Coordination Center is powered by a robust partnership with GE Healthcare and enhanced by Palantir’s advanced AI platform. It operates 24/7, using real-time data and predictive analytics to streamline patient flow, reduce inefficiencies, and improve care transitions. From the moment a patient enters our system to the time they are discharged, C3 ensures every step of their journey is coordinated, efficient, and safe.
Real-Time Tools That Drive Real Results
C3 leverages over 20 AI-powered applications—known as “Tiles”—to provide actionable insights to care teams throughout the hospital. These include:
- Patient Manager – Tracks patient status and needs in real time
- Capacity Snapshot – Provides a live view of hospital bed availability
- Discharge Barriers – Identifies and removes obstacles to timely discharge
- Imaging Expediter – Accelerates diagnostic workflows
- Surgical Tube Map – Optimizes surgical scheduling and throughput
These tools, combined with a digital twin of our hospital’s patient flow, have enabled us to reallocate resources, reduce bottlenecks, and enhance operational performance.
Impact That Matters
Since its launch, C3 has delivered measurable improvements across the board:
- $40 million in system-wide cost savings
- 20,000 excess hospital days eliminated
- 25% reduction in emergency room diversions
- 30 additional beds of effective capacity—without expanding our physical footprint
These outcomes reflect our commitment to doing more with what we have—delivering greater value to our patients and community through smarter care coordination.
A Critical Asset in Crisis and Beyond
C3 has proven invaluable not only in daily operations but also during times of crisis. From managing hurricane responses to navigating the COVID-19 pandemic, C3 has enabled TGH to anticipate surges, share capacity with regional partners, and deploy early warning systems for high-risk conditions like sepsis and heart failure.
Leading the Way in Collaborative Care
TGH is proud to co-lead the Florida Capacity System, a statewide initiative that uses real-time data to manage hospital resources across Florida. This collaboration exemplifies our belief that healthcare is stronger when we work together—transcending competition to protect the health of our communities.
“CareComm (now TGH Care Coordination Center) is not just the center of gravity for our AI platform—it’s the center of gravity for our entire hospital system.”
— John Couris, President & CEO, Tampa General Hospital