TGH Urgent Care powered by Fast Track Launches New Electronic Medical Record System

Published: Mar 10, 2023

Now patients visiting TGH Urgent Care will have all their Tampa General laboratory, hospital imaging, emergency department, inpatient care as well as primary and specialty outpatient services in one unified medical records system.

Tampa, FL (March 10, 2023) –
TGH Urgent Care powered by Fast Track clinics throughout Pasco, Pinellas and Hillsborough counties are all successfully transitioned to a new electronic medical record system which enhances patient care by seamlessly and securely connecting patient information within the Tampa General Hospital network.


An electronic medical record includes information about a patient's health history, such as diagnoses, medications, tests, allergies, immunizations, and treatment plans. The electronic medical record system securely connects TGH Urgent Care’s patient information with Tampa General Hospital's electronic medical records. Now, patients visiting any of the 16 TGH Urgent Care clinics will have all of their services in one unified medical record system to help TGH Urgent Care health care providers have a comprehensive view into the patient’s medical history and overall health.


“We are excited to fully transition to our new electronic medical record system that connects throughout the Tampa General network,” said Dr. Nicole Frommann, senior medical director, TGH Urgent Care. “With increased access to Tampa General’s medical records, this transition brings improved patient care coordination for more thorough diagnostics and treatment plans. We are fully integrated with the hospital system which will provide a much easier process for patients needing follow-up care at any Tampa General location. We always strive for high-quality, evidence-based, patient-centered care, and this transition will allow us to provide that more efficiently and completely.” TGH Urgent Care health care providers can securely access a patient’s Tampa General record at any urgent care location. Referrals for any further care can be more efficient and a patient’s primary care doctor or specialist can easily view the details of an urgent care visit and refer them to necessary care, further streamlining the process for patients. Patients can view results and notes from their urgent care visits on Tampa General’s password-protected patient portal called MyChart.


Tampa General and TGH Urgent Care use the Epic electronic medical record system. More than 280 million patients worldwide have a current electronic record in Epic with the majority of U.S. News & World Report's top-ranked hospitals and medical schools using Epic electronic medical records. U.S. News’ Best Hospitals honor roll recognizes 20 of the nation's highest-performing hospitals across 15 specialties and 20 procedures and conditions. More than 5,000 hospitals are evaluated each year. Along with comprehensive medical record access, TGH Urgent Care powered by Fast Track has recently updated its online patient registration process with the “On My Way” platform for a shortened virtual check-in process that can be completed prior to arrival, allowing patients to do paperwork from the comfort of their own home. Walk-in appointments are available; however, an “On My Way” check-in is recommended.


To use “On My Way” from 8 a.m. to 8 p.m. seven days a week, visit or call 813-925-1903. All patients will be evaluated by a health care provider to determine appropriate care and testing. Emergencies are prioritized and wait times may vary due to the number of patients in the clinic. TGH Urgent Care powered by Fast Track is comprised of 16 locations throughout Hillsborough, Pasco, and Pinellas counties. All urgent cares are open seven days a week from 8 a.m. to 8 p.m. and provide medical care for patients 3 months and older. Common illnesses and injuries are treated, including coughs, colds, fevers, ear infections, eye problems and stomach issues. A list of additional conditions treated and procedures offered may be found at Conditions Treated Tampa Bay FL | TGH Urgent Care (


Other urgent care services include:


  • On-site diagnostic procedures — X-rays, EKGs, blood draws, urinalyses and drug screens
  • Employer solutions — pre-employment screenings, employment physicals and clearances, and assessments for workers’ compensation injuries
  • Prescriptions — certain prescriptions can be filled on-site


TGH Urgent Care powered by Fast Track is the first system of urgent care centers in the Tampa Bay area to achieve accreditation through the Urgent Care Association (UCA). This is the highest level of distinction for urgent care centers and means that the locations have met all the UCA’s established standards and criteria for quality of patient care, safety, and scope of services.


For more information on TGH Urgent Care, visit



Tampa General Hospital, a 1,040-bed, not-for-profit, academic medical center, is one of the largest hospitals in America and delivers world-class care as the region’s only center for Level l trauma and comprehensive burn care. Tampa General Hospital is the highest-ranked hospital in the market in U.S. News & World Report's 2022-23 Best Hospitals, and is tied as the third highest-ranked hospital in Florida, with seven specialties ranking among the best programs in the United States. Tampa General Hospital has been designated as a model of excellence by the 2022 Fortune/Merative 100 Top Hospitals list. The academic medical center’s commitment to growing and developing its team members is recognized by two prestigious Forbes magazine rankings – first nationally in the 2022 America’s Best Employers for Women and sixth out of 100 Florida companies in the 2022 America's Best Employers by State. Tampa General is the safety net hospital for the region, caring for everyone regardless of their ability to pay, and in fiscal year 2021, provided a net community benefit worth more than $224.5 million in the form of health care for underinsured patients, community education, and financial support to community health organizations in Tampa Bay. It is one of the nation’s busiest adult solid organ transplant centers and is the primary teaching hospital for the USF Health Morsani College of Medicine. With six medical helicopters, Tampa General Hospital transports critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. Tampa General houses a nationally accredited comprehensive stroke center, and its 32-bed Neuroscience, Intensive Care Unit is the largest on the West Coast of FloridaIt also is home to the Jennifer Leigh Muma 82-bed neonatal intensive care unit, and a nationally accredited rehabilitation center. Tampa General Hospital’s footprint includes 17 Tampa General Medical Group Primary Care offices, TGH Family Care Center Kennedy, TGH Brandon Healthplex, TGH Virtual Health, and 21 TGH Imaging powered by Tower outpatient radiology centers throughout Hillsborough, Pasco, Pinellas and Palm Beach counties. Tampa Bay area residents also receive world-class care from the TGH Urgent Care powered by Fast Track network of clinics. To see a medical care professional live anytime, anywhere on a smartphone, tablet or computer, visit Virtual Health | Tampa General Hospital ( As one of the largest hospitals in the country, Tampa General Hospital is the first in Florida to partner with GE Healthcare and open a clinical command center that provides real-time situational awareness to improve and better coordinate patient care at a lower cost. For more information, go to