Tampa General Hospital provides necessary medical care regardless of a patient’s ability to pay for services.  We participate in all government sponsored programs that are available to help patients pay for healthcare services.  Patients, who are admitted and are uninsured or underinsured, may qualify for financial assistance or charity care. Uninsured patients are given these guidelines and an estimate of charges upon inquiry, prior to admission. (Florida Statutes Section 395.301(7) & (8)). Qualifying for assistance is based upon the Federal Poverty Income Guidelines. Our Financial Counseling staff is available to assist patients throughout the qualifying process.  The following guidelines are used to determine the amount of financial assistance a patient receives. A patient’s assets and medical expenses are taken into consideration when determining the level of assistance. Patients will be asked to provide information to the Tampa General Hospital financial counselors in order to determine eligibility for financial assistance or charity care.

Charity: You will not be billed if your household income is between 0 and 300% of the Federal Poverty Level (FPL). Charity eligibility will be considered for six months from the date of eligibility.
Charity Catastrophic: You will not be billed if your non-elective hospital charges are greater than 25% of your annual household income.
Uninsured Discount Tier 1: If your annual income is between 300 and 400% of the FPL, what you owe will be equivalent to what we would expect to receive from an average traditional Medicare, or managed Medicaid insurance plan.
Uninsured Discount Tier 2: If your annual income is over 400% FPL, what you will owe will be equivalent to what we would expect to receive from a managed care insurance plan.

Financial assistance will not apply to the following services or patient responsibilities:

  • Cosmetic procedures that are not medically necessary
  • Balances payable by other insurance (Medicare, Medicaid, automobile insurance, worker’s compensation, or liability insurance
  • Ventricular Assist Devices
  • Transplants
  • Elective procedures for patients residing outside Hillsborough County, Florida
  • Bariatric procedures, education programs and nutritional supplements
  • High Cost Drugs unless necessary to treat an emergency medical condition under EMTALA

Willfully providing false information with the intent to defraud a hospital for the purpose of obtaining goods or services constitutes a misdemeanor in the second degree and punishable as provided in Florida Statutes Section 817.50.  If you fail to provide required documentation, you may be disqualified from participating in TGH’s Financial Assistance Program. 

Persons interested in requesting an estimate for hospital services may contact Patient Financial Assistance at (813) 844-8084, Monday - Friday, 8:00 a.m. - 4:30 p.m. Tampa General Hospital has experts available to assist you with a more accurate estimate for hospital services. If you would prefer to request an estimate online, click here to fill out the request an estimate for hospital services form. For questions about your Tampa General Hospital bill, please e-mail mybill@tgh.org or call Patient Financial Services at (813) 844-7291, Monday - Friday, 8:00 a.m. - 4:30 p.m. MyChart users can also submit billing questions via their MyChart account by clicking 'Billing' and then 'See Account Detail' where users will see an option to send a customer service request). If you do not have a MyChart account, click here to request an activation code and get started.


Application for Assistance with Hospital Expenses

Financial Assistance & Charity Care Policy – last updated 7/31/2023

Emergency Medical Care Policy

Debt Collection Policy.

Spanish-speaking patients:
Para ver esta información en español, haga clic aquí