Concerns & Complaints
Submit a complaint
TGH would like to address your concerns. We are committed to ensuring that every individual who comes to us for assistance during their time of need receives the highest level of care in a compassionate and supportive environment. Please e-mail Patient Relations at firstname.lastname@example.org or call (813) 844-7249. We will follow up on your matter thoroughly.
The Patient Relations office is open Monday through Friday from 8:30 AM to 6:00 PM. We are closed during the holidays and on weekends. If your situation is emergent and you have reached out to us during non-business hours, please call (813) 844-7000 and ask for the Nursing Supervisor. If your matter is not emergent, our team will be in touch with you within one business day.
We can assure you that your concerns will be taken seriously and we will address them in the appropriate manner.
Submit a compliment
Tampa General Hospital appreciates your feedback. If you would like to submit a compliment, our Patient Relations Department will ensure it is shared with the appropriate members of the team. Please e-mail email@example.com. If you have additional questions or comments, our Patient Relations staff can also be reached by phone at (813) 844-7249.
Tampa General Hospital is committed to the highest standard of ethical and professional conduct, which we show through conducting business with respect and integrity. Our anonymous compliance phone line provides a risk-free way to report possible violations that may be unethical, unlawful or just wrong. The Compliance Line is owned and operated by an independent company to ensure confidentiality and to provide objectivity to reported activities. The company does not utilize caller ID. A trained representative will ask a series of questions about the apparent violation. You will receive a reference number relating to your call that you may utilize in the future to find out what actions, if any, may be taken as a result of your call. The independent company will provide a report to TGH’s Compliance and Privacy Office which will initiate an investigation.
The Compliance Line
- is available 24 hours a day, 7 days a week, toll-free at 1-800-352-6875
- is anonymous
- is operated by an independent company (not Tampa General Hospital)
- each reported concern is investigated
You may also share your concerns by calling TGH’s Compliance and Privacy Office at (813) 844-4813, Monday – Friday, 8:00 a.m. – 5:00 p.m., or by email to firstname.lastname@example.org or email@example.com. You may request that your calls and emails remain anonymous.
While we have every confidence we can resolve your concerns, you have the right to raise concerns outside of the hospital by contacting:
Agency for Health Care Administration (AHCA)
2727 Mahan Drive
Tallahassee, FL 32308
Phone: (888) 419-3456 / (800) 955-8771
The Joint Commssion Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: (800) 994-6610