Tampa General Hospital Selects Krew Social to Address Team Member Loneliness, Burnout and Social Well-being

The goal of the partnership between Tampa General and Krew Social is to improve retention, reduce burnout and foster a thriving workplace culture for TGH’s most valuable asset – its people.

Tampa, FL (October 15, 2025) – Tampa General Hospital (TGH), one of the nation’s leading academic health systems, has partnered with Krew Social to tackle team member loneliness, burnout and social well-being — challenges that impact retention, patient safety and overall care quality.

“Our partnership with Krew Social is a pivotal step in providing the team with a tool to connect both inside and outside of work to avoid the common feeling of loneliness that people feel across the nation. In addition to investing in competitive benefits, compensation and total rewards, we believe that investing in our team’s social well-being will continue to enhance the feeling of belonging that exists today. This is one more way we foster an environment where people feel valued and empowered,” said Qualenta Kivett, executive vice president and chief people and talent officer at Tampa General.

Nationally, loneliness is widespread issue and directly impacts those who are actively in the workforce, including health care. Cigna estimates that workplace loneliness costs U.S. corporations $154 billion annually, primarily due to absenteeism, with 62% of employees reporting feelings of loneliness. Strong social connections at work have been proven to boost engagement, retention and patient care.

Krew Social is a patent-pending, map-based social well-being platform designed to foster meaningful connections through safe, in-person micro-events called “hangouts,” as well as the employer’s large events. Department leaders or individual team members can create hangouts and will include TGH’s Community Engagement, Spiritual Health and other teams that promote team and team member experience events.

The suggestion algorithm recommends hangouts where workers are most likely to meet people with shared interests, showing exactly who to connect with at each event and what they have in common. For privacy and safety, hangout locations are only revealed to invited or approved participants. Future releases will integrate agentic AI to create hangouts and apply machine learning to further refine the algorithm.

The engagement is part of TGH Ventures, Tampa General’s corporate venture capital arm and innovation team, which is dedicated to fostering innovation by partnering with and investing in early-stage startups. TGH Ventures’ investment in Krew Social enabled enterprise features such as employee login using work credentials, creating hangout permissions, custom branding and departmental invites.

“Through our program, Tampa General partners with early-stage companies to co-develop solutions that address challenges here at TGH and have potential impact across the health care industry. As part of the program, Krew Social worked closely with our People and Talent and innovation teams to refine their platform’s design to strengthen team member belonging, social wellness and retention — while ensuring it aligns with our culture of excellence,” said Rachel Feinman, vice president of innovation at Tampa General and managing director of TGH Ventures. “Supporting this type of transformative innovation is exactly why TGH Ventures was created.”

“We’re thrilled to partner with Tampa General Hospital to address challenges like team member loneliness and burnout,” said Mike Chahinian, Founder and CEO of Krew Social. “Our platform goes beyond digital engagement by facilitating safe, in-person connections — helping health care workers feel seen, supported and connected. With TGH’s leadership and commitment to innovation, we believe this collaboration can set a new standard for team member well-being, improving both team satisfaction and patient care.”

Tampa General Hospital’s partnership with Krew Social represents a forward-thinking approach to team member engagement, well-being and retention. By fostering strong workplace connections, TGH is investing in its people and setting a new standard for social wellness in health care.