Tampa General Expands Artificial Intelligence Capabilities with New Ambient Listening Technology for Nurses

Building upon positive momentum from the academic health system’s ambient listening technology for physicians, Tampa General is deploying a new AI solution purpose-built for nursing.

Tampa, FL (June 23, 2025) –Tampa General Hospital (TGH) today announced the rollout of Microsoft’s ambient listening capabilities for nurses embedded in Epic’s Rover mobile nursing application. These capabilities aim to reduce the administrative burden on nurses, who studies have shown can spend as much as 15 percent of their shifts on documentation alone.^[1]

The deployment of this new solution, tailored to address the unique needs of bedside nurses, is the academic health system’s latest initiative to harness the power of AI to increase productivity and job satisfaction while enhancing patient experience and quality of care.

“Our guiding philosophy has always been to put our team members first, so they feel engaged, supported and empowered to show up at their best for our patients,” said Wendi Goodson-Celerin, executive vice president and chief nursing executive at Tampa General. “Microsoft’s ambient listening technology can give nurses back hours of time per shift that they’d ordinarily spend manually entering data into a computer, and the research shows that this is time they would prefer to spend at the bedside with their patients, upskilling newer nurses and honing their craft. In this way, it is giving nurses the gift of more capacity to what they were trained to do, and what no one else does better.”

Like DAX Copilot, whose ambient listening capabilities are now part of Microsoft Dragon Copilot and became available to more than 500 physicians affiliated with Tampa General in June 2024, the new ambient listening capabilities for nurses can securely capture a patient story, including details of symptoms, observations and experiences and automatically convert it into specialty-specific, clinical summaries in seconds, making it possible for nurses to spend more time providing direct patient care, training the next generation of nursing team members and investing in their own professional development.

“We have long believed that the best, most successful innovations emerge as answers to real-world problems,” said Amit Patel, chief nursing informatics officer at Tampa General. “When approaching the rollout of ambient technology for nurses, we took a hard look at how we could use existing technology in new ways to drive the most meaningful impact – both for our team members and for patients. We’re proud to see this solution in action, enabling the personal connections that ultimately result in world-class care.”

Within the first few months of implementation, Tampa General aims to strengthen care coordination and free nurses’ time to focus on providing direct care by reducing the time spent charting and closing the time gap between patient assessments and documentation in their charts.