Quality Metrics

Tampa General Hospital is committed to providing high-quality care and sharing data about how well we follow guidelines for care. Here you will find information from reports on key quality measures that affect the patient care experience and health outcomes including patient safety indicators, surgical site infections, hospital-acquired infections, and patient satisfaction. These measures are updated as new data is collected and becomes available.

Tampa General Hospital follows guidelines established by various quality agencies and organizations to identify best practices to ensure our patients are receiving the safest and most innovative care in America. Tampa General’s Quality Commitment initiatives include participation with:

1. Agency for Healthcare Research and Quality
2. Institute of Healthcare Improvement
3. National Hospital Quality Alliance
4. American Nurses Credentialing Center Magnet Program
5. The Joint Commission's National Patient Safety Goals and Quality Check
6. The Centers for Medicare & Medicaid (CMS) Hospital Compare.

AHCA Quality Measures and Patient Safety Information: Hospital Quality Measures and Patient Safety Information - Tampa General Hospital

Note: The data in these reports is compiled from many original sources independent of Tampa General Hospital.

For more information, please visit the Federal Government and The State of Florida's Health Finder website. If you have questions, your care team can provide more information or direct you to Tampa General Hospital’s Quality and Patient Experience teams.

Centers for Medicare & Medicaid Services

Tampa General Hospital has been designated as a three-star hospital in the Centers for Medicare & Medicaid Services (CMS) 2023 Overall Hospital Quality Star ratings.

CMS assigns star ratings to hospitals across the country based on the performances in five quality categories. The ranking system was created to help consumers easily compare hospitals to make informed decisions about their care. In determining the overall hospital star ratings, CMS looks at performance measures across five distinct areas of patient experience. This year, CMS rated over 4,600 hospitals from one to five stars, with 872 receiving the three-star distinction.

Patient Safety Indicators

The Patient Safety Indicators (PSIs) are a set of measures that screen for adverse events patients experience as a result of exposure to the health care system. These events are likely amenable to prevention by changes at the system or provider level.

Surgical Site Infections

Surgical Site Infections (SSIs) are infections that occur after surgery in the part of the body where the surgery took place. Surgical site infections can sometimes be superficial infections involving the skin only.

Hospital-Acquired Infections

Hospital-acquired infections are caused by bacteria presumed to be acquired in the hospital. Patients can be infected through catheters required for care, such as intravenous lines and bladder catheters. The most common types of hospital-acquired infections are Central Line-Associated Bloodstream Infections (CLABSI), pneumonia, including Ventilator-Associated Pneumonia (VAP), Catheter-Based Urinary Tract Infections (CAUTI), and Surgical Site Infections (SSI).

Patient Satisfaction

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experience during a recent hospital stay. Tampa General Hospital performs better in overall patient satisfaction and likelihood to recommend than most hospitals in the southeast region of the U.S.

% of patients that rate TGH a 9 or 10 on a 0-10 scale

68.7%

from: 10/01/2022 to 09/30/2023

Patient 'rate 9 or 10 on 0-10 scale' responses

TGH	68.7%
National	70.4%

% of patients that would definitely recommend TGH

73.6%

from: 10/01/2022 to 09/30/2023

Patient 'definitely recommend' responses

TGH	73.6%
National	69.5%