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Patient- and Family-centered Care

Tampa General Hospital supports the concept of patient- and family-centered care, an approach that encourages collaborative partnerships between healthcare providers, patients and families. This means that we put patients and families first. We know that families are a primary source of strength and support for a patient, and that recovery and healing happens within the context of a family. The more involved a family is, the more our quality and safety improve along with your satisfaction. Families are more than just visitors in our hospital, they are an integral part of the healthcare team. A primary component of our patient- and family-centered care is our patient and family advisory council. The members of the council are valued partners in our mission to advance patient- and family-centered care. Patients and families can offer unique perspectives and valuable feedback regarding the standard of care they receive. Tampa General Hospital’s patient and family advisory council practice the following four principles:

  • Dignity and respect - Healthcare practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
  • Information sharing - Healthcare practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  • Participation - Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration - Patients, families, healthcare practitioners and leaders collaborate in policy and program development, implementation and evaluation; healthcare facility design; and in professional education, as well as in the delivery of care.