Quality Improvement and Safety

The TGH Aeromed Department is committed to investing in continued quality improvement.  Some examples of initiatives and processes in practice include:

  • Quality improvement committee
  • Quality indicators monitored quarterly, in accordance with Commission on Accreditation of Medical Transport Systems (CAMTS) standards
  • Evidence-based medical protocols developed by the medical director in agreement with physician specialists
  • Standing safety committee
  • Utilization review process that incorporates American College of Surgeons, Florida trauma programs and CAMTS standards
  • Ongoing customer satisfaction survey process
  • Comprehensive patient follow-up process for referring physicians and local emergency medical providers
  • Staff and leadership participation in professional and state advisory committees focused on EMS, trauma, neonatal transport, etc.