October 22, 2012 (Tampa, FL) - Tampa General Hospital has earned the 2012-13 Consumer Choice Award for the seventh consecutive year. The National Research Corporation presents the awards to hospitals that healthcare consumers identify as having the highest quality and image and the best doctors and nurses.
Tampa General was the only hospital in the counties of Hernando, Hillsborough, Pasco and Pinellas to win the recognition.
The survey, conducted by the National Research Corporation, is the largest and most thorough of its kind. The company surveys more than 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia.
“Healthcare decisions are among the most important choices a person can make,” said Ron Hytoff, president and CEO of Tampa General. “They see that TGH provides unique services and is nationally ranked, so the decision becomes clear. They want to go to the hospital with the most skilled physicians and clinical staff for the best possible outcome, which is what we offer here. ”
Susan Henricks, president and chief operating officer for National Research Corporation said: “The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image.”
“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality,” Henricks said. “The goal of this empowering movement and quality improvement initiatives from providers is to provide better outcomes – and create positive consumer perceptions.”
For more than 30 years, National Research Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. For more information: www.nationalresearch.com.